Refund and Returns Policy

Refunds & Returns Policy

Thank you for supporting Sister Roots Farm. Because many of our items are made especially for you through a print-on-demand process, our return and refund policy is slightly different from traditional retail stores.

Print on Demand Merchandise

All merchandise sold in our shop (including t-shirts and apparel) is fulfilled through our production partner Printify. Each item is printed and created specifically when an order is placed.

Because of this, we do not accept returns or exchanges for:

Incorrect size selection
Buyer’s remorse
Ordering the wrong color or style

Please review sizing charts carefully before placing your order

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, we are happy to help make it right.

Please contact us within 7 days of receiving your order and include:

Your order number
A description of the issue
A clear photo of the damaged or incorrect item

Once the issue is confirmed, w

Lost or Missing Packages

If your package appears to be lost in transit, please contact us and we will work with our fulfillment partner to investigate the issue.

Please note that once an item has been marked as delivered by the shipping carrier, we are not responsible for stolen packages. However, we will do our best to assist you in resolving the situation.

Digital Products

Due to the nature of digital products, all digital downloads are non-refundable once the product has been delivered.

If you experience any issues accessing your digital product, please contact us and we will be happy to assist you.

If you have questions about your order or need assistance, please reach out to us at:

[your email address]

We appreciate your support of Sister Roots Farm and thank you for being part of our journey.

We will work with you to create a personalised plan to help you achieve your financial goals.